Privacy policy
How Flex Towing & Transport handles the personal information you give us through this site. Last updated 10 September 2026.
What we collect
If you fill in the quote form we collect your name, phone number, email address, the pick up and drop off locations, and anything you write in the message field. That is all the form asks for and we do not ask for anything else.
If you ring or email us we keep whatever you tell us so we can quote and do the job.
Why we collect it
- To work out what you are moving and quote it
- To contact you about that job
- To invoice you and keep the records the tax office requires
We do not sell your information, and we do not send marketing you did not ask for.
Who else sees it
Only the people who need it to do the work: our operator, and the services that run this site and our email. We may pass details to a subcontractor if one is doing part of your job, and to our accountant and insurer where that is needed. We will hand information to a government agency or court where the law requires it.
Analytics and cookies
This site uses Google Tag Manager and Google Analytics to count visits and see which pages get used. That collects a de-identified record of your visit, including approximate location, device and the pages you looked at. You can block it with your browser settings or a tracking blocker, and the site will still work.
Keeping it safe
Enquiries are sent over an encrypted connection and kept in our email and accounting systems, which are access controlled. We keep job records for as long as the tax and limitation periods require, then delete them.
Getting at your information
You can ask us what we hold about you, ask us to fix it if it is wrong, or ask us to delete it where we are not required to keep it. Email operations@flextowing.com.au or ring 1300 350 607. We will come back to you within 30 days.
If you are not happy with how we handled it you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Flex Towing & Transport
Based in Melbourne. Servicing Victoria and interstate.
operations@flextowing.com.au
1300 350 607